Privacy & Cookies Policy

Last updated: 4 November 2026

This policy explains how Massey Property Services Limited collects, uses and protects your personal information when you use our website, enquire with us, or deal with us as a landlord, tenant or other customer. It also explains your rights and how to contact us.

Who we are

Massey Property Services Limited is the "data controller" responsible for your personal data. In this policy, "we", "us" and "our" refer to Massey Property Services Limited.

The information we collect

Depending on your relationship with us, we may collect and process:

• Identity and contact details — name, date of birth, address, email address and telephone number.
• Identification and right-to-rent documents — such as passport, driving licence and immigration status documents, where we are legally required to check them.
• Financial information — bank details, payment and transaction records, income and employment details.
• Referencing and credit information — references and credit or affordability checks, usually obtained through a third-party referencing provider.
• Tenancy and property information — details of the property, tenancy, maintenance, deposits and related correspondence.
• Communications — enquiries, emails, calls and information you submit through our website forms.
• Website and technical data — IP address, browser and device information, and information collected through cookies and analytics about how you use our site.
• Special category data — only where necessary and lawful, for example health information relevant to a tenancy or a reasonable adjustment.

How we collect your information

• Directly from you — when you contact us, make an enquiry, apply for a property or provide a reference.
• From third parties — such as referencing and credit-check providers, landlords, previous agents or landlords, guarantors and property portals.
• Automatically — through cookies and analytics when you use our website.

How and why we use your information

We only use your personal data where the law allows us to. The main reasons, and our lawful bases, are:

• To provide our lettings and property management services and manage your tenancy or instruction — to perform our contract with you.
• To carry out referencing, right-to-rent and anti-money-laundering checks — to meet our legal obligations and to enter into a contract.
• To handle payments, maintenance, deposits and day-to-day management — contract and our legitimate interests in running the business.
• To comply with our legal and regulatory obligations — including tax, anti-money-laundering, right-to-rent, deposit protection and redress scheme requirements.
• To respond to your enquiries and communicate with you — our legitimate interests and, where relevant, our contract with you.
• To operate, secure and improve our website — our legitimate interests and, for non-essential cookies, your consent.
• To send you marketing, where you have agreed to receive it — your consent, which you can withdraw at any time.

Who we share your information with

We may share your personal data, where appropriate and lawful, with:

• Landlords and tenants, as relevant to a tenancy.
• Third-party referencing and credit-check providers.
• The Tenancy Deposit Scheme, for the protection of tenancy deposits.
• The Property Ombudsman (redress) and Propertymark (client money protection).
• Contractors and tradespeople, to carry out maintenance and repairs.
• Local authorities, council tax and utility companies.
• Our accountants, auditors, insurers and professional advisers.
• IT, software, hosting and communications providers that process data on our behalf.
• Government bodies, regulators, courts, police or other authorities, where we are required or permitted by law — including for right-to-rent and anti-money-laundering purposes.

We do not sell your personal data to anyone.

Sending data outside the UK

Your information is normally processed within the UK. Where a provider processes data outside the UK, we take steps to ensure it is protected by appropriate safeguards, such as UK adequacy regulations or standard contractual clauses.

How long we keep your information

We keep your personal data for as long as we need it for the purposes set out above and for the duration of our relationship with you. After that, we retain it only for as long as required to meet our legal, tax and regulatory obligations — generally around six years, and longer where the law requires (for example, anti-money-laundering records).

Cookies and our website

Our website uses cookies. Essential cookies are needed for the site to work and are always on. Non-essential cookies — such as analytics and embedded video — are only used with your consent, which we ask for through our cookie banner.

• We use analytics to understand how visitors use our site and to improve it.
• Some property pages include embedded video (for example, video tours), which may set cookies when you choose to play them.
• You can change or withdraw your cookie consent at any time through the cookie settings on our site, and you can manage or block cookies through your browser settings.

Your rights

Under data protection law you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your data, or restrict how we use it, in certain circumstances.
• Object to our processing, or ask us to transfer your data, in certain circumstances.
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at info@masseyproperty.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk — though we would welcome the chance to put things right first.

Keeping your information secure

We use appropriate technical and organisational measures to keep your personal data secure and to prevent it from being lost, misused or accessed without authorisation. We also limit access to those who need it to do their job.

Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page, with the date it was last updated shown at the top.

How to contact us